Fred Beans Hyundai of Flemington

Customers are been treated differently when we buy vehicle from there. I have buy my car from Hyundai of Trenton because the car I like it was available there and secondly I use to live close to Trenton. Recently I move to Flemington I choose to go to Fred Hyundai service center for my car oil Change. Upon arrival the advisor told me that I have to pay for my first service. The reason I got from the advisor is that I didn’t buy the car from Fred beans so I have to pay for my first recommend service. I am not sure why is it like customer get treated differently when I buy from another dealer which is also authorized Hyundai dealer. When Hyundai policy says that I can get serviced all over the nation. When actually I get my car serviced it was totally different. I was charged for my first service which not acceptable at all. Secondly after the service done when I came home I open the hood I see that the oil was there on the engine oil cap and also on the hood. I am not sure what kind of service is this after paying also. I am attaching the picture for reference. We as a customer we expect the quality of work and service but I feel that not all customers are getting service properly.

I was sent a letter from Hyundai Motor America about an important safety recall for my vehicle. I of course wanted to take care of this immediately since it stated that the brake fluid could leak internally and cause an electrical short over time and possibly increase the risk of an engine compartment fire while parked or driving. Owners were advised to park their vehicles outside and away from structures until the recall remedy is completed. I made an appointment at Fred Beans to have this done but when I arrived at the service desk, I found out that they could NOT do this recall. Since I was also going to have the multipoint inspection and oil change, I waited at the location. After an hour I was shown several photos and details about recommended services that were found which totaled over $2,000! Reviewing this I declined a few of the suggested but opted to do what seemed important according to the rep. After waiting another 2 hours I was presented with a bill listing labor at $427.75 (though the parts, oil change and filters and changing of some light bulbs totaled to $251.45) a total of over $700. This is totally unsatisfactory, and I feel that the service was overpriced and deceitful in how it was presented. The recall still has NOT been remedied and I probably will be having it done at another service center. I purchased at this location before it was taken over by Fred Beans and have had both of my vehicles serviced here since. That will probably not be the case now. VERY disappointed

I purchased a 2021 Hyundai Kona Knight brand new about 3 years ago. I took my car in to be looked at because I’m noticing rough shifting and the car buckling between gears 2-3. The technician William stated that there’s nothing wrong but he changed my trans fluid for $315. I’ve had my car back for a week and the issue is a lot worse. The car vibrates and buckles even harder between gears 2-3 and 4-5 with any kind of moderate to high acceleration. William stated “these turbo transmissions are different.” I’ve driven a turbo before plus i drove the car brand new off the lot and am the only owner of this vehicle . I know what my car is supposed to feel like. Fred beans Hyundai will kick the can down the road hoping the warranty expires before the trans goes all together. These cars are notoriously bad with their transmission as I found out doing research. But Fred Beans service department doesn’t want to actually help customers. I’m a store manager in Flemington and will be communicating with my customers and friends who are thinking about shopping Fred Beans to beware. The service to your face is great. The execution is piss poor.

I picked up my 2015 Hyundai Genesis sedan from Fred Bean Hyundai on Monday (11/28/22) for a repair to the wire harness in the trunk. Upon reviewing their Technician's work, the trunk liner was noted to be damaged. In addition there were missing clips and screws. I addressed the issue with the service advisor, while the car was in the parking lot. I was told at that time that I will have to wait for the service manager, who is currently on vacation. Here are the photos of the damages to my car. Photos taken while I was still in the parking lot of Fred Bean Hyundai. Update: I dropped off my vehicle in order for service department to repair the damages and replace the missing parts. They did not repair the miss installed right trunk arm. There is still a metal piece of the right-side trunk assembly arm visible. I will provide an update on the situation next week. I am currently waiting on the trunk liner, which was damaged by the Technician.

I would recommend this dealership to everyone! Everyone there is friendly, helpful and understanding. My salesperson Ferdie Navoa is awesome! He made my experience pleasant and easy and was very patient and understanding. He did not make me feel uncomfortable about any part of the process, in fact, just the opposite. I had so many questions about electric cars and Ferdie took the time to make sure I was completley comfortable and understood. He made my whole experience feel like I was working with a friend, not a salesperson. If anyone is in the market for a car, please consider Fred Beans Hyundai and when you get there ask for my friend Ferdie! You won't be sorry!

This review will be lengthy, but I want people to understand what I went through at this location before purchasing from this dealership. My experience at this location was horrible. No exaggeration horrible. And I’ll explain why in a second. The only saving grace about this dealership was the GM I believe, who funny enough was the previous owner of the used vehicle I purchased. He was personable, funny, charismatic, and spent time with me and made me feel welcomed super cool guy, and I understand why he’s in the position he’s in, because of his amazing customer service skills. Everyone else I had direct dealings with were cold. I almost felt like I was a bother that I was coming in to A. Look at a vehicle I saw online and B. purchasing a vehicle. The biggest culprit was Jason Medlar, this man was sarcastic, rude, passive aggressive, COLD, cocky, and pushy. When I was handed off to Jason and was walked to his office I sat down to finish the tail end of my paperwork. He then proceeded to try to sell me on another few warranty packages and GAP coverage. When I expressed I wasn’t interested as my vehicle is still under factory warranty and I’m getting GAP coverage through my credit union his whole demeanor changed. Literally within seconds. He became rude as all, with sly comments about me driving the vehicle off the lot with no warranty or gap, he flexed he’s been doing this for 20 years, and he’s never heard of my credit union. He literally sucked the joy out of my buying experience. His passive aggressive and coldness was all I needed to know about this place. He essentially shoo’d me out his office after I signed my POA and registration doc with no congratulations, no handshake, no walk to the front, no excitement or anything. He was deflated when I declined what he was selling and took it personally for no damn reason. He ruined my day, my moment of joy, any feeling I had about that day because of his trash attitude. Btw I work for another car company doing what he does and I never treat customers the way he treated me. This is a joyous day, ppl spend their hard earned money and want to be treated fairly and be excited. Funny thing is he actually drives a car from my company I work for. lol. We do an average of 60 cars every day and each person I treat with respect. Flex that 20 years all you want, I been with this company way way way less then that and I guarantee I’ve helped more customers then you and have always received glowing reviews. This place was a joke besides the GM (I’m sorry I forgot your name, but like I said you were great). SMH